Subject to the provisions of consumer protection legislation that cannot be excluded (including Sri Lankan Consumer Rights And Responsisblities ), Lissome Fresh accepts no liability arising from the information on this website (including through the Live Assistance function), or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, We will not be liable for any loss, damage, cost, expense, illness or injury incurred in or arising by reason of any person relying on the information on this website (including through the Live Assistance function). Subject to the consumer guarantees provided for in consumer protection legislation (including the SRi LAnkan Consumer Rights And Responsibilities ) that cannot be limited, to the maximum extent permitted by law Lissome Fresh accepts no liability for any loss, damage, cost, expense, illness or injury arising from your access or use of the Live Assistance function or any delay or interruption in access to or use of the Live Assistance function. Where conditions and warranties implied by law cannot be excluded, Aesop limits its liability, solely to the extent it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

This website (including the Live Assistance function) comes with non-excludable guarantees under consumer protection legislation such as that the website will be provided with due care and skill and be reasonably fit for its usual purpose. If Lissome Naturals breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or the re-supply of the services and to compensation for any other reasonably foreseeable loss.

The Live Assistance function is a facility established and maintained by Lissome Fresh which enables you to chat to Lissome Fresh personnel in real-time to assist you to navigate your way around the website and to provide information on our products.

The Live Assistance function must be used for the above purpose and no other purpose. In particular, you must not use or attempt to use the Live Assistance function to:

corrupt, damage or interfere with the Live Assistance function or any Aesop or third party data, software, hardware, website or information technology systems;

send offensive, inflammatory, defamatory, fraudulent or otherwise unlawful information that infringes Lissome Fresh’s or any third party’s rights;

adversely affect the reputation or public image of Lissome Fresh; or

cause annoyance or inconvenience to Lissome Fresh or any third party.

You acknowledge that we can terminate your Personal Account and/or use of the Live Assistance function if Lissome Fresh reasonably believes you have breached these Terms of Use.

We do not guarantee the continuous availability of the Live Assistance function, and will not be liable to you for any reason, including in the event that the Live Assistance function is unavailable to you for any reason including due to any computer or system downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or telecommunications supply.We reserve the right to suspend or terminate the availability of the Live Assistance function at any time.

Any responses provided by Aesop personnel through the Live Assistance function are general and provided for information purposes only. Subject to the consumer guarantees provided for in consumer protection legislation (including Sri Lankan Consumer Rights And Responsibilities), Aesop does not give any express or implied warranties and makes no representations in relation to the responses provided by Lissome Fresh personnel through the Live Assistance function. Nothing on the Live Assistance function should be construed as the giving of advice or the making of any recommendations. You should make and rely on your own assessment and enquiries to verify the accuracy of the information provided through the Live Assistance function.

You agree that you access and use the Live Assistance function entirely at your own risk (to the maximum extent permitted by law), including in relation to all information that you choose to transmit through the Live Assistance function.

All content on this website, including text, graphics, logos, photographs, images, audio and video clips and data compilations is the property of Aesop or its content suppliers and protected by Sri Lankan and international copyright laws. The compilation of all content on this site is the exclusive property of Lissome Fresh and protected by Sri Lankan and international copyright laws.

Lissome Naturals and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of  Lissome Naturals. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Lissome Fresh’s express prior written consent.

Use of this website (including the Live Assistance function) does not give you any rights, title, interest or ownership in any intellectual property rights (including copyright) and proprietary rights to the content of this website (including the Live Assistance function) or any trademarks, logos or other proprietary graphics of Aesop or its affiliates.

Subject to your use of this website (including the Live Assistance function) in accordance with these Terms of Use, Lissome Fresh grants you a limited licence to access and make personal use of this site and not to download (other than downloading these Terms of Use, Terms of Trade, and our policies that apply to your use or interaction with our website (including the Live Assistance function) and online store for your records, page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Lissome Fresh’s express prior written consent. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this site may not be reproduced, modified, republished, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Lissome Fresh. You may not use any metatags or any other hidden text using Lissome Fresh’s name or trademarks without Lissome Fresh’s express prior written consent. Any unauthorised use or breach of these Terms of Use will automatically terminate the licence granted above.

Lissome Naturals may include links on this website to websites owned by other parties. Lissome Naturals is not in any way responsible for the material contained on these sites, nor is Lissome Naturals responsible for the availability of these sites. Lissome Fresh does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Lissome Fresh responsible for any damage, offence or loss caused as the result of visiting these websites.

Lissome Fresh recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

 

You agree that any feedback or material you send to Lissome Fresh on or via this website (including through the Live Assistance function but excluding your personal information or information related to your Personal Account) is non-confidential, non-proprietary and does not infringe the intellectual property rights or other rights of any third party. This includes any data, questions, comments, suggestions, ideas or other information. You agree that Lissome Fresh may use any feedback or material provided by you to Aesop on or via this website (including through the Live Assistance function) which is not your personal information, for any purpose without compensation to you.

Your personal (including sensitive) information will be collected by Lissome Naturals if you use our website, choose to create a Personal Account, make an order for any products from Lissome Naturals or via this website (including through the Live Assistance function). Aesop’s Privacy Policy, which can be accessed here, explains how Aesop generally handles your personal (including sensitive) information. The Privacy Policy also includes information about how you can:

seek to access and/or correct your personal information Aesop holds about you; and

submit a privacy query or complaint to Aesop and how Aesop will deal with your query or complaint.

By using this website (including the Live Assistance function), you agree that Aesop can use your personal (including sensitive) information in accordance with its Privacy Policy.

 

Lissome Naturals credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Lissome Naturals offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.
Please contact your financial institution immediately if you become aware of unauthorised use of your account.

Aesop may vary these Terms of Use at any time by publishing a revised version of the Terms of Use on this website. These Terms of Use were last updated on 08 May 2023 .

 

The law applicable to these Terms is the law of Australia, claim arising out of or in connection with their interpretation or execution will be subject to the non-exclusive jurisdiction of the courts of that jurisdiction.

Lissome Naturals; caters to individuals who seek high-quality natural soaps designed with care to meet your desires with a hassle-free delivery to your doorstep. Unlike most of the beauty bars that are made of synthetic material and mineral oil, we use “all-natural” ingredients and some of them are grown in our own greenhouse. Our solution brings quality products tailored to your requirements & delivered to your doorstep.

This Privacy Policy covers all personal information that we collect, use and process which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.

Why we process your information: To provide you with information about our products and services.

How we use your information for this purpose: We process your order history to develop, market, sell or otherwise provide products, services or information to you.

We also process your name and contact details to provide you with copies of our newsletter and information about our products, store launches, partnerships and in-store events, contact you regarding service related matters, and provide you with other marketing or promotional information where we are permitted to do so in accordance with applicable laws or if you have provided consent for us to do so. We also process this information to ensure that we do not contact you for direct marketing purposes if you have asked us not to.

Based on the following justification: Using your personal information in this way is necessary for us to perform our contractual obligations to you. It is also in our legitimate interests to provide you with the best possible customer experience online and instore.

Why we process your information: To process your payments and protect you against fraudulent transactions.

How we use your information for this purpose: We process your personal information including your payment details (credit card, debit card and/or other payment details) to fulfil your purchase orders for our products, services and/or gift cards.

We also process this information to keep your payment details safe and protect you against fraudulent transactions. We process details of your device when you shop on our website to enable us to detect any fraudulent transactions or suspicious purchasing activity.

Based on the following justification: It is in our legitimate interests to process personal information to keep payments secure and necessary for the performance of our contract with you. Providing us with certain personal information is voluntary but we may not be able to process your order and send you the required order acknowledgement and shipping confirmation e-mails if you do not provide us with certain requested information.

Why we process your information: To provide you with products and services that you have purchased from us.

How we use your information for this purpose: We may need to use your name and contact details to perform our obligations under a contract with you (e.g. where you have purchased a product or service from us, like a hand cream or a facial treatment).

Based on the following justification: It is necessary for us to process your personal information in this way for us to perform our statutory and/or contractual obligations to you.

Why we process your information: To learn more about why you use certain products and inform our product developers.

How we use your information for this purpose: We process your personal or health information (e.g. skin type or where you suffer an adverse reaction to a product) to update your account with us.

We also process this data to conduct internal administrative activities, research, analytics, planning and product development. If you have a customer account (whether created online or in-store), we may also collect information about the products you browse online or purchase, where you purchased the products from and other information relevant to your customer relationship with Aesop. We use this information for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences, including by identifying relevant products, services and events which may be of interest to you, and to personalise your experience with Aesop.

Together with non-personal information, we may also use this information for our internal marketing analysis and demographic studies, to analyse, profile and monitor customer patterns so we can consistently improve our products. This means that we can offer more personalised and integrated shopping and interactive experiences to our customers across all our channels.

Based on the following justification: It is in our legitimate interests to develop our products and market the right products to you.

Why we process your information: To improve your experience on our website.

How we use your information for this purpose: We process information such as your Aesop account username and password, IP address, information about your purchases and your other activity on our website to improve our website, including to modify it to your usage, history and preferences and troubleshoot problems.

Based on the following justification: It is in our legitimate interests to ensure we provide you with a seamless online experience.

Why we process your information: To assess the online activities of our website users.

How we use your information for this purpose: We process information collected by our websites automatically and through cookies and other technologies to assess the activities of our users, to measure the interest in and use of our website and communications, and to customise the website and our communications with you. We do this on both an individual basis and in the aggregate. Please see the section titled ‘Matters specific to the Internet’ for more detail.

Based on the following justification: It is in our legitimate interests to process personal information using cookies and other technologies that we need to use to run our website. Where required by applicable law, we will ask for your consent to the use of cookies that aren’t necessary to run our website.

Why we process your information: To understand and analyse our sales, your needs and preferences.

How we use your information for this purpose: We may use your information such as your geographical location to help us conduct focused market research (such as surveys) based on trends and common factors so that we develop, enhance, market and provide products and services to meet your individual needs.

Based on the following justification: It is in our legitimate interests to process personal information to develop, enhance, market and provide products and services to you.

Why we process your information: To understand your preferences based on information included in your Aesop profile (completed online, in-store or at one of our counters) or in other communications you send to Aesop.

How we use your information for this purpose: We process your information in this way to better understand you, to maintain, update and service your account with us.

This processing also allows us to conduct internal administrative activities, research, analytics, planning and project development.

Based on the following justification: It is in our legitimate interests to process personal information so that we can better provide our products to you.

Why we process your information: To process exchanges or returns.

How we use your information for this purpose: We process your personal information to perform our obligations under our contract with you.

Based on the following justification: It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.

Why we process your information: To respond to requests or complaints.

Further information on how we use cookies can be found in our Cookie Policy.

We will only use your personal information with your consent to send you marketing materials by email, text, WhatsApp or post, depending on your marketing preferences. Our marketing communications may include the products, services and other offers of Aesop or of third parties who have a relationship with us.

You can opt out of receiving direct marketing from us at any time by contacting us as described below. When we send you direct marketing communications by email or other electronic means, we’ll always give you the option to unsubscribe in the message itself.

You have the following rights available to you in respect of the personal information we hold about you:

• Access. You have the right to request a copy of the personal information we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.

• Rectification. You have the right to request that incomplete or inaccurate personal information that we process about you be rectified.

• Deletion. In some jurisdictions in which we operate, you have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.

• Restriction. In some jurisdictions in which we operate, you have the right to restrict our processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

• Portability. In some jurisdictions in which we operate, you have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data based on your consent or to perform a contract with you.

• Objection. In some jurisdictions in which we operate, where the legal justification for our processing of your personal information is our legitimate interest, including the profiling we undertake to send you personalised offers, product recommendations and similar content, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

• Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge.
This includes cases where you wish to opt out from marketing messages that you receive from us.

You can make a request to exercise any of these rights in relation to your personal information by sending the request to info@lissomenaturals.com.au

We don’t usually collect unsolicited personal information. In the event we receive unsolicited personal information, we will determine if it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we will destroy or anonymise that personal information as soon as practicable.

Lissome Naturals will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasion, we will not be able to do this. For example, we will need your address to deliver any products purchased through our website.

We will only retain your personal information to the extent permitted by applicable laws and regulations. When we no longer need to use personal information, including for any contractual, legal, or regulatory requirement, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.

We will never knowingly collect personal information from individuals under the age of sixteen (16) years. If we become aware that a person under 16 has provided personal information to us, we will remove such personal information from our files.

If there are any questions or concerns regarding this Privacy Policy, please contact us via info@lissomenaturals.com.au

 

We reserve the right to change our Privacy Policy from time to time.
To obtain a copy of the latest version of our Privacy Policy at any time, visit our website at http://lissomenaturals.com.au/ or contact us by email: info@lissomenaturals.com.au