Refund & Returns Policy
Lissome Naturals Pty Ltd
Effective Date: 11 May 2025 At Lissome Naturals Pty Ltd, we are committed to providing a smooth and reliable shopping experience from the moment you place your order to the moment it arrives at your doorstep.
This policy operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies your rights under the ACL.
Shipping Policy Delivery Coverage
We deliver Australia-wide using trusted courier and postal partners.
Delivery Timeframes
- Standard Delivery: 2–7 business days (depending on location)
- Regional & Remote Areas: Please allow additional time
Delivery times are estimates only and may vary due to public holidays, weather conditions, courier delays, or peak periods.
Shipping Charges
Shipping fees are calculated at checkout based on delivery location and order size.
Free shipping may be offered during promotions or for orders above a specified value (as advertised on our website).
Order Processing
Orders are typically processed within 1–2 business days following payment confirmation.
Once dispatched, tracking details will be provided via email (where available).
Returns & Refunds Policy
We want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to:
- A replacement or refund for a major failure
- A repair, replacement, or refund for goods that fail to meet consumer guarantees
Products must be of acceptable quality, fit for purpose, and match their description.
Eligible Returns
You may request a return, replacement, or refund if:
- You received a damaged item
- You received a defective product
- You received the wrong product
- The product has a major fault under ACL
Please notify us within 7 days of receiving your order by contacting us using the details below.
Include:
- Your order number
- A description of the issue
- Clear photographs (if applicable)
Change of Mind
We do not offer refunds for change of mind, personal preference (e.g., scent or texture), or incorrect selection.
However, you may contact us and we may offer store credit at our discretion, provided:
- The product is unopened
- The product is unused
- The product is returned in original packaging
- The return is requested within 7 days of delivery
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used skincare or cosmetic products
- Products not in original packaging
- Items damaged due to misuse
- Allergic reactions (patch testing is recommended before full application)
This does not limit your rights under Australian Consumer Law.
Refunds & Replacements
If your return is approved:
- We may offer a replacement, store credit, repair, or refund depending on the circumstances
- Refunds will be issued via the original payment method
- Processing time is typically 5–10 business days
In some cases, we may require the product to be returned before issuing a refund.
We may cover return shipping costs where required under Australian Consumer Law.
Incorrect Delivery Details
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders delivered to incorrectly supplied addresses.
If a parcel is returned to us due to incorrect details, additional shipping fees may apply.
Contact Us
For shipping or return-related inquiries, please contact:
Lissome Naturals Pty Ltd
Email: info@lissomenaturals.com.au
Website: www.lissomenaturals.com.au
Ground Floor/470 St Kilda Rd, Melbourne VIC 3004