Privacy Policy

Lissome Naturals Pty Ltd
Effective Date: 11 May 2025

Lissome Naturals Pty Ltd (“Lissome Naturals”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.lissomenaturals.com.au.

1. What Personal Information We Collect

We may collect the following types of personal information:

Identity & Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Transaction & Order Information

  • Products purchased
  • Order number
  • Purchase history
  • Delivery details

Payment Information

  • Limited payment data such as payment method or card type
  • Full payment details are securely processed by third-party payment providers and are not stored by us

Technical & Usage Information

  • IP address
  • Browser type and device information
  • Time zone
  • Cookies and browsing behaviour on our website

2. How We Collect Your Information

We collect personal information when you:

  • Place an order through our website
  • Subscribe to our newsletter
  • Contact us via email or website forms
  • Participate in promotions or surveys
  • Browse our website (via cookies and analytics tools)

We may also receive information from third-party services such as payment processors or marketing platforms.

3. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Process and deliver your orders
  • Provide customer service and respond to inquiries
  • Send order confirmations and shipping updates
  • Send marketing communications (only with your consent)
  • Improve our website, products, and services
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory obligations

We will only use your information for the purpose for which it was collected or for a related purpose permitted by law.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your personal information to:

  • Payment processors
  • Courier and logistics providers
  • IT service providers and website hosting services
  • Marketing service providers (with consent)
  • Professional advisers (accountants, lawyers)
  • Government authorities where required by law

Some third-party service providers may be located overseas. Where personal information is disclosed internationally, we take reasonable steps to ensure it is protected in accordance with Australian privacy laws.

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Misuse
  • Interference
  • Loss
  • Disclosure

Personal information is stored on secure, password-protected systems.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by Australian law (for example, taxation and accounting requirements).

6. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Withdraw consent for marketing communications
  • Make a complaint if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details below.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

7. Direct Marketing

We may send you promotional emails if you have opted in to receive them. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly

We will not send marketing communications without your consent where required by law.

8. Cookies & Analytics

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Enhance user experience

You may adjust your browser settings to disable cookies. Please note that some website features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational updates.

The latest version will always be available on our website with the updated effective date.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Lissome Naturals Pty Ltd
Email: info@lissomenaturals.com.au
Business Address: Ground Floor/470 St Kilda Rd, Melbourne VIC 3004
Website: www.lissomenaturals.com.au